
Today's topic is cleanliness and presentation of your store.
Presentation plays a crucial role in customer service. If the store does not
feel clean and inviting, a customer may be less inclined to make a purchase or
come back. With holiday shopping already starting, this is a great time to get
your store spruced up and think about putting up a holiday display. Consider
clearing out those items that haven’t been selling well. Items that don’t sell
may actually be preventing you from selling other items because they cause the
store to feel cluttered. Think about making a cleaning list for staff to work on
during the down times. This is a great way to keep your staff engaged in the
operations of the store and to keep the store clean. And, if you see some
trash on your way into or out of your building, take a moment to pick it up, and
encourage your staff to do the same.
Lake Street
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